Terms of service

CareerApp is based in the United Kingdom, contactable at [email protected]. These terms are the agreement between us and you, the adviser or organisation using CareerApp.

You get 30 days free from the day you sign up. We do not ask for card details to start the trial, so there is nothing to cancel if you decide it is not for you – just stop using it.

If the trial ends without card details being added, your account pauses rather than being deleted. Your clients and notes stay exactly as they are, and adding a card later picks up where you left off.

After the trial, CareerApp costs £40 a month, billed monthly in advance. Everything is included: as many clients, sessions and generated documents as you need.

Payments are taken by our payment provider. We never see or hold your card details.

If we ever change the price, we will tell you by email at least 30 days beforehand, and you are free to cancel before it takes effect.

Cancel at any time from your settings. Your subscription runs to the end of the month you have paid for, and is not renewed after that. We do not ask why, and there is no notice period.

Cancelling does not delete anything by itself; our privacy policy explains what we keep and for how long. If you would also like your account and its contents deleted, email [email protected] and we will do it.

We will do our best to keep CareerApp available, working, and backed up, and to fix problems promptly. We cannot promise it will never be unavailable – no online service can honestly promise that.

CareerApp drafts suggestions for you to review. It is a tool to support your professional judgement, not a substitute for it, and it can be wrong. You remain responsible for the advice you give your clients and for checking anything before you share it. Keep your own records of anything you would be professionally required to keep.

Use CareerApp sensibly. In particular:

• Your account is for you. Do not share your sign-in details with anyone else.
• Get your clients' consent before recording them, and be clear about how their information is used.
• Do not put information into CareerApp that you have no right to hold.
• Do not try to break, overload, or reverse-engineer the service.

If an account is being used in a way that is unlawful or that puts other people's data at risk, we may suspend it. We will tell you why, and give you a chance to put it right where it is reasonable to do so.

You are the data controller for your clients' personal data and we are your processor. This section sets out the particulars of that processing.

• Subject matter and duration: processing your clients' personal data for as long as you hold an account with us.
• Nature and purpose: storing, transcribing and analysing session recordings and notes in order to draft client records and careers guidance documents for you to review, edit and share.
• Types of personal data: names, contact details, age, location, education and employment history, skills, aspirations, goals, and whatever else you choose to record about a client – including what is said during a recorded session.
• Categories of data subject: your clients, and anyone they mention during a session.

In handling that data, we will:

• Only process it to provide the service to you, and on your instructions.
• Keep it confidential, and make sure anyone with access is under a duty of confidence.
• Take appropriate technical and organisational measures to keep it secure.
• Never use it to train AI models.
• Only use sub-processors needed to run the service, under equivalent obligations, and tell you before we change them, so you can object.
• Only transfer it outside the UK and EU where an approved safeguard covers the transfer.
• Help you respond to requests from your clients about their data, and to your obligations around security, breaches and impact assessments.
• Tell you without undue delay if there is a personal data breach affecting your clients' information.
• Delete your clients' data, or return it to you, on request or when your account is closed.
• Make available the information you reasonably need to satisfy yourself that we are doing all of the above.

Your clients' data is stored in the European Union and covered by UK and EU data protection law. Transcription and drafting are carried out by an AI supplier in the United States, under the standard contractual clauses approved for transfers of this kind.

If your organisation needs its own signed data processing agreement, email [email protected] and we will sort it out.

Everything you put into CareerApp, and everything it drafts for you, belongs to you. We claim no ownership of it and will not use it for anything other than providing the service.

CareerApp itself – the software, its name and its design – stays ours.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow to be limited.

Beyond that, our liability to you for any claim is limited to the amount you have paid us in the twelve months before it arose. We are not liable for lost profits, lost business, or losses we could not reasonably have foreseen.

This reflects what CareerApp is: a modestly priced tool that assists your work. It does not replace your professional judgement, your insurance, or your own record-keeping.

If we change anything that materially affects you, we will email you at least 30 days beforehand. Carrying on using CareerApp after that means you accept the change; if you would rather not, cancel and we will refund anything you have paid for time you have not used.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.